If you are not satisfied with your purchase, simply return it in the complete and original packaging (together with all accessories and manuals) along with any free gifts associated with the returned merchandise in sellable condition and your original sales receipt within 30 days of the date of purchase. Electrical items must be returned within 14 days of purchase. We will gladly replace or repair the item, or refund your money. A 15% restocking charge may be applicable on certain furniture and equipment items. This fee may be increased on items that are either damaged or used. Incomplete displays and partial kits are subject to restocking fees. Credit issued only for merchandise returned.Furniture and special order items that are defective may be exchanged for identical items only with manufacturer's discretion. You are responsible for the cost of shipping returned goods. If it was our error, we will reimburse you the cost of the shipping via UPS ground service.
All sales on acrylic, gels, nippers, pushers, tattoo, anklets, toe rings, body jewelry and skin care are final. These items are not returnable due to sanitization and hygienic purposes. Books, DVD's, CD's, videos and airbrush equipment are not returnable unless items are unused and packaged in original shrinkwrap. Special orders are not returnable. We cannot accept returns or issue any credit on Electronic items that have been opened and/or partially used.
- Please allow up to 14 days for your return to arrive at our Returns Warehouse, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
- Depending on the applicable policies above, you can request either a credit or a replacement when you return your product. If you request a credit, your original method of payment will be credited as soon as possible after your return is processed and approved. If you request a replacement product, your replacement order will be sent to fulfillment once your return is processed and approved. How quickly your replacement product ships after that depends on product availability.
- We do not ship your replacement order before we receive your return (cross-ship). If you need a replacement sooner than the timeline outlined above, please place a new order on the website, independent of the returns process.
We can process returns and refunds only for items directly purchased from and fulfilled by beautyWEST.com.com. We'll notify you via e-mail of your refund once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return.